How To Configure the G99+ 5-Star Review Generator in New UI

How To Configure the G99+ 5-Star Review Generator in New UI

The G99+ 5-Star Review Generator is a review and reputation tool within the Growth99+ application that allows you to collect and display 5-star reviews on your review page. This guide outlines the steps to configure the G99+ 5-Star Review Generator for Growth99+ business accounts.


Step 1:  Logging in to the Growth99+ Application


1. Accessing the Review Manager


  • Go to https://beta.growth99.com/ and login to your Growth99+ application

  • Go to Marketing in the top menu and select Review Manager from the dropdown.



  • On the Location page, click the Inactive tab, then click Set Up next to the clinic with "Setup pending" to configure Google My Business (GMB).




Note : 

  • Active and Inactive:

    • Active means the platform (Google, Facebook, Demandforce, Yelp) has been set up and reviews are being fetched.

    • Inactive means no platform has been set up yet, and reviews are not being fetched.

  • Here is a guide on how to add a location to your business:

https://support.growth99.com/portal/en/kb/articles/how-to-create-edit-a-clinic-in-the-new-ui


Step 2: Customize Your Review Prompt page


  • When we click the Set Up button, we’ll be taken to the “Customize Your Review Prompt page”

1. Form Details

Page Title: The heading shown to users before they rate (e.g., “Rate your experience”).

Page Description: A short message explaining what they should do
(e.g., “Please rate your experience with us on scale from 5 to 10”).


2. Form Settings

Rating Scale Preview: Displays 0–10 with contextual labels like “My experience wasn’t good” (left) to
“My experience was great” (right).

Redirect for review if rating is: Specifies a threshold (e.g., “8 and above”)—ratings at or
above this will redirect the user to leave a review.

Negative side / Positive side messages:

Negative prompt: “My experience wasn’t good…”

Positive prompt: “My experience was good…”

These appear based on the user's rating sentiment.


Click Continue to go to the Setup Review Configuration page.




Step 3 : Setup Review Configuration


To configure reviews from different platforms, click Setup Review Configuration under Platform Configuration.

You will see four available channels: Google, Facebook, Yelp, and DemandForce.

Select a channel, enter the required details, and click Save to start fetching reviews.


To fetch reviews, provide your:

  • Google My Business profile

Please find below the guide to help you integrate your Google Business Profile with Growth99+ for
seamless Review Management:

🔗 Integrating Google Business Profile with Growth99+ – Step-by-Step Guide

  • Facebook URL

  • DemandForce URL

  • Yelp URL




And save the changes.The status will change to IN PROGRESS



Fetching may take about an hour, depending on the number of reviews. When the reviews have been successfully fetched,
the status will show as 'COMPLETED'.




Note: In the above process, we have set up Facebook reviews. Similarly, the same steps can be followed for Demandforce and Yelp.


Step 4:  Review Configuration


Click the Review Configuration section to access and customize the review display settings. Check the Enable Review Manager checkbox.



You can edit fields such as:

Widget Appearance

  1. Widget Header: "Rate your experience"

  2. Widget Description: "Please rate your experience with us on a scale from 0 to 10"

  3. Button Text: "Reviews"

     Review Text Settings

  1. Positive Content: "My experience was good..."

  2. Negative Content: "My experience wasn't good.."

    Display Settings

  1. reviewPerPage: 25 (can be increased upto 75)

    Enabled Options

  1. ✔️ Enable Review Manager

  2. ✔️ Disable negative comment posting as reviews 

  3. ✔️ Enable Button on Review Page

  4. ✔️ Sort all reviews by date

  5. ✔️ Show five-star reviews only

  Privacy Options

  1. Mask First Name

  2. Mask Last Name (both currently disabled)

Adjust review settings as needed and click Save.


Step 5 : Previewing the reviews fetched


Once the configurations are saved and channels are linked, you can preview the imported reviews.


Click the Preview button located in the top-right corner of the Active tab on the location page.








Customers can leave reviews by clicking the Send Us Feedback button (This button can be customized  in the review configuration section).

    Collecting Reviews from Users

  • Go to the Location and select the Active Module in review manager

Click on Share Option to access the Brochure.pdf, QR Code , Widget Integration Section and Form URL




Step 6 :  Feedback Page


The Feedback page serves as a centralized location to display all the negative reviews that were not published on the website due to system filters (such as low ratings or flagged negative content). While these reviews are hidden from public view, they are stored internally so that business users can review, monitor, and take action if needed.



Key Features:

  • Displays reviewer name, date of feedback, and associated service/specialty.

  • Shows the rating score out of 10 in a color-coded format.

  • Reviews are listed chronologically with pagination.

  • Users can filter feedback by location or date range using the top-right filters.

Purpose:

To provide transparency and enable businesses to track and respond to less favorable customer experiences that don’t meet the criteria for public posting, while still maintaining full visibility.

Receiving Negative Feedback:

When a client gives a low rating, they are redirected to a feedback form where they can share more details about their experience.





Feedback Form:

  • From the top menu bar, hover over or click on “Marketing”.

  • In the dropdown menu, click on “Forms”.

  • The G99 Review Form is being used as a feedback form.

  • Click on the three dots present on the right-hand side of the form to edit it.


Step 7 : View Fetched Reviews


  • On the Review Manager page , click on Reviews to view all the fetched reviews

  • In Review we can filter out review on the basis of 

  1. All - Filter out review using drop down present All, Hide,Unhide

  2. Select location - filter out review on the basis of location present in business

  3. Date Range Selector: Allows filtering reviews by specific dates.




For further assistance, please contact us at support@growth99.com.