This guide explains how to manage your notification preferences to stay informed about important business updates and new leads.

Accessing Notification Settings

1. Log in to your Growth99 platform

2. Click on your photo icon in the top right corner

3. Click the dropdown arrow and select "My Profile"

4. Scroll to the Notification Settings section

Enabling Text Message Alerts

To receive SMS notifications:

1. In your profile settings, locate the "Text Message Alerts" section

2. Check the box labeled "I consent to receive alerts via text message"

3. Ensure your phone number is correctly entered in the Phone field

4. Click "Save Changes"

This setting controls whether you receive system alerts and essential notifications via text message.

Understanding Default Notifications

Growth99 automatically configures new lead notifications for all users:

What's Enabled by Default

• New Lead Email Notifications: Automatically sent to your registered email address

• New Lead SMS Notifications: Automatically sent to your registered phone number

This ensures every team member is immediately notified when new leads come into your business, helping you respond quickly to potential customers.

Required Contact Information

To receive notifications, you must maintain:

• Email Address: For email notifications and system login

• Phone Number: For SMS notifications and alerts

Customizing Your Notifications

To modify or customize your notification preferences:

1. Navigate to "Automations" in your Growth99 platform

2. Locate the new lead notification settings

3. Edit preferences according to your needs:

• Enable or disable specific notification types

• Modify notification timing

• Customize notification content

• Set up additional notification triggers

Note: Changes made in Automations will affect how and when you receive various system alerts and business notifications.

Best Practices

• Keep your contact information up-to-date to ensure reliable notification delivery

• Enable both email and SMS notifications for critical alerts

• Regularly review your notification settings to ensure they match your needs

• Test your notifications after making changes to verify they're working correctly

Troubleshooting

If you're not receiving notifications:

1. Verify your email address is correct and active

2. Confirm your phone number is accurate and can receive SMS messages

3. Check that text message alerts are enabled in your profile

4. Review the Automations section to ensure notifications are properly configured

5. Check your email spam/junk folder for missed notifications

For additional assistance, contact the Growth99 support team at support@growth99.com.