Your ticket was successfully submitted when you received our automated ticket reply, "Your ticket has been created.” Our support team will review your request and begin working on it promptly. A Growth99 team member will reach out if additional clarification is needed regarding your ticket.

• New Service Pages/Standard Content: 14–18 business days per page (up to 5 pages per month, per Growth99 standards).

• Website Changes: 7–10 business days.

• Technical Growth99 Platform Support: 3–5 business days.

• Reports: 3–5 business days.

• Graphics: 7–10 business days.

1. Include Clear Subject Lines: Mention the specific change or page name in the email subject line to help us easily identify and address your request.
2. One Change/Request Per Email: Submit each new request or change in a separate email thread. This keeps requests organized and reduces the chances of miscommunication.
3. Respond Within the Same Thread: For ongoing requests, respond within the same email thread to maintain continuity and avoid confusion.

• Use Loom to provide detailed explanations of your issue.
• Be specific and include screenshots.
• List multiple issues separately for easier tracking.
• Include your specific page link in the subject line.
• If you resolve the issue independently, reply to the email and let us know.

To request the addition of a new product or service to the online store, please provide the following details for a faster and more efficient process:

• Name of the product or service.

• High-resolution images and detailed description content.

• Price of the product or service.

• Category under which the product or service should be labeled.

Our Support team handles a wide range of requests, including:

• Adding new products or services to your online store.

• Updating or modifying existing website content.

• Technical assistance with Growth99 platform tools and features.

• Generating reports and analytics.

• Troubleshooting technical issues or bugs.

• Guiding using the Help Center and other resources.

Yes, you can provide a specific date and time for your request to go live. However, it is essential to ensure that your requested deadline allows enough time for us to complete the request according to our standard turnaround times. You can refer to our standard turnaround times below for confirmation. Providing all required details upfront will help us process your request efficiently.

• New Service Pages/Standard Content: 14–18 business days per page (up to 5 pages per month, per Growth99 standards).
• Website Changes: 7–10 business days.
• Technical Growth99 Platform Support: 3–5 business days.
• Reports: 3–5 business days.
  
• Graphics: 7–10 business days.
  

We encourage clients to notify us in advance about any planned major promotions or anticipated high traffic events on their store. This allows us to assess server capacity, prepare accordingly, and, if needed, upgrade the server to ensure seamless website performance during high-demand periods.