Our application leverages Twilio’s SMS service to send messages to clients. To comply with Twilio’s policies and industry regulations, it is important to obtain proper consent from clients before entering their contact information into the system. Below are the key requirements and guidelines:
Before sending SMS messages, clients must explicitly opt in. This can be achieved by:
They are verifying consent through a form where the client agrees to receive SMS notifications.
Using a clear and direct opt-in message during any signup or registration process.
Example Opt-In Message: "By providing your phone number, you agree to receive SMS updates from [Your Company Name]. Reply STOP at any time to unsubscribe."
Clients must always have the option to stop receiving messages. Include an opt-out option in every message sent.
Example Opt-Out Message: "Reply STOP to unsubscribe."
Every message sent must clearly state who is sending the message (i.e., your business name) and the nature of the communication.
Example Message: "[Your Business Name]: Your appointment is scheduled for [Date]. Reply STOP to unsubscribe."
It is essential to store proof of consent, such as when and how the client opted in, for compliance purposes.
Ensure compliance with any additional regulations based on the client’s location, such as GDPR in Europe or TCPA in the United States.
For more detailed information, please refer to Twilio’s official documentation here.