Sending an SMS is an effective way of communicating important information and messages. The Growth99+ app features a menu that allows business account users to send information about new appointments, lead notifications, details of appointment cancellations, and other data to their patients.
Growth99+ has designed SMS templates with pre-defined variables for the convenience of their business account users. (CLICK HERE to know how to add newer SMS templates to old business accounts) New SMS templates can be created and customized to suit the individual requirements of business account users.
This article will discuss the SMS templates that Growth99+ offers and also the steps to create a new SMS template.
Use your login credentials to access your Growth99+ admin panel. Under the menu of “Templates” you will find a sub-menu titled “SMS Template”; click on it. Refer to the below image.
You will see a list of the SMS templates that have already been created for the business account. On the top right corner of the page is a blue button titled “Create Template”. Click on it to create a new SMS template.
You will see a few data fields that you need to fill in successfully create the SMS template. Let us see the importance of the data fields.
Module: The data field titled module is meant to determine the purpose of sending the SMS. The dropdown offers the option of selecting “Lead” as the module for all SMS templates. When a trigger is activated for a new lead, an SMS template is sent under the module of “Lead”
Target: The target is the recipient of the SMS, which may either be the patient or the doctor/clinic. If an SMS is being sent to inform of limited-period discounts, the target will be the patient. If an SMS is being sent to notify about a new lead, then the target will be the clinic/doctor. You can select the target of the SMS from the dropdown.
Name: In the data field “Name”, type the title that you wish to give the SMS.
Body: The next data field is for the actual content that will be sent via SMS. Business account users may type the message that they want to appear in the template, in this data field. Above the data field for the body of the SMS are a few pre-determined variables appearing as blue-colored buttons. These variables are for data like the patient’s name, business name, patient’s gender, and clinic address to name a few.
Now when you visit the main page of the SMS templates again, you can see the new template in the list of templates.