Online money transactions have made it very easy to process payments from any part of the world. People do not have to worry about being low on cash when they can easily connect their bank accounts and cards to various payment portals. The Growth99+ application allows patients to complete their payments through Stripe. (CLICK HERE to know more about Stripe payments)

Patients who are unable to process their payment online can also pay later at the clinic during their visit. (CLICK HERE to know how to process payments from the clinic)

This article discusses how Growth99+ business accounts can implement a refund policy for those patients who are eligible for it. Each clinic will have an individual policy for processing refunds, which will decide the refund amount that the patients will receive. Let us take into consideration the following example.

A patient books an appointment for a particular service at a particular clinic on a Tuesday evening and pays in advance for the same. The patient then has an unscheduled business trip due to which she cannot make her Tuesday appointment. She can contact the clinic to cancel her appointment and initiate a refund. If she has adhered to the clinic's refund policy, she may receive the entire amount she has paid or a part of it.

Take a look at the below steps to understand the process of refunding an amount back to the patient. 

STEP 1

Use your login credentials to access your Growth99+ business account. Click on the sub-menu titled “Business” under the menu of “Accounts & Settings”. The business profile of your account will open up which displays several tabs. Click on the tab titled “Refund Policy”.

You will first notice a checkbox that asks you whether want to make the payments refundable. Mark the box if you want to refund any advance payments in case of canceled appointments.

Next is a data field where you will need to fill in the number of hours prior to which patients have to cancel their appointment to be eligible for a refund. Here we have used the example of 24 hours as the set duration. This implies that only those patients who cancel their appointment more than 24 hours in advance are eligible for a refund.

In the next data field, fill in the percentage of the amount that your clinic will refund if the appointment is canceled. We have used the example of 75% as the set limit for availing of a refund. This implies that patients who cancel their appointments well in advance are eligible to get not more than 75% of their paid amount as a refund.

STEP 5

Do not forget to click on the blue “Save” button present below to confirm your changes.

The patients will receive only that percentage of the amount as a refund, that you have entered in the second data field. The refund will be processed only if the patients cancel their appointment before the time duration that you have entered in the first data field.

Patients may contact the clinic to cancel their appointment and enquire about the clinic’s refund policy. Sometimes it is possible that a patient has booked multiple services at one clinic and wants to cancel the appointment for a single service only. In such cases, he/she is eligible for a partial refund for the canceled service. However, the amount of refund that the patient will receive is subject to the clinic's refund policy.

For more information contact us at product@growth99.com